Policies

Custom Orders: All shoes are handcrafted specifically for each individual based on the details provided in your order. Please ensure that you carefully review your order, including size and design choices, before submitting. If you have any questions or uncertainties about your custom order, we encourage you to contact us via email at shoespamtl@gmail.com before making a purchase. We are happy to assist you to ensure you are fully satisfied with your order.

No Returns or Refunds: Due to the custom nature of our products, we do not accept returns or offer refunds once an order is placed. It is the customer’s responsibility to confirm all details prior to purchase.

Shipping and Delivery: Custom shoes typically take 3 to 4 weeks to create and ship. Delivery times may vary based on location. We are not responsible for delays caused by shipping carriers.

Inspired by our products? Email us your ideas, and we'll bring your personalized sneaker vision to life based on your unique preferences. Let’s create something special together!

By placing an order, you confirm that you have read, understood, and agreed to these General Terms 

For any inquiries or clarifications, please contact us at shoespamtl@gmail.com.